After Sales Support

1. Provide technical support for various products offered by the company

a. Mobilization
b. Pull-out and installation
c. Inspections
d. Problem diagnosis / Root cause failure analysis
e. Troubleshooting
f. Inventory Management

2. Provide timely and effective technical support to resolve problems

3. Respond to customer inquiries and issues through various communication channels, such as phone, email, chat, or in-person

4. Ensure that support provided meets quality and performance standards

5. Provide support to teams at sites

Technical Knowledge

1. Maintain a deep understanding of the products and services offered by the company

2. Stay updated with latest features, updates and changes to products and services

Knowledge Sharing / Product Training

1. Conduct product presentations and technical discussions with customers

2. Collaborate with other members of the TSG to share insights and best practices, and solutions to common technical issues

3. Participate in team meetngs and training sessions

4. Create and update training materials and documentation as needed

Documentation and Reporting

1. Gather and report customer feedback regarding product or service issues and concerns

2. Record and document customer interactions – including issue descriptions, solutions, and any relevant information in a systematic and organized manner

3. Ensure accurate and thorough documentation for reference and reporting

4. Prepare and submit accurate and timely reports on activities

5. Liaise with supplier or principal counterparts

Adherence to Policies and Procedures

1. Follow company policies, standards and procedures

2. Maintain data security and privacy standards in all interactions

General Activities

1. Support activities of other departments

2. Attend meetings of the department and company-wide activities

3. Other tasks that may be assigned